Sales Tax

Sales tax is included in the price of each ticket.

Convenience and Handling Fees

There will be an additional cost per ticket which is added to cover the fulfillment, processing, and handling of all ticket orders.

Accessibility for Persons with Disabilities

Churchill Downs provides handicapped accessible parking, access and seating throughout the festival and in the main stage seating areas.   View our ADA program here. Please call Ticketmaster at (800) 745-3000 for additional information on how to purchase these seats.

Ticket Call Center

Call Center Hours:
Monday–Friday    9:00 a.m. EST – 9:00 p.m. EST
Saturday             9:00 a.m. EST – 8:00 p.m. EST
Sunday               9:00 a.m. EST – 6:00 p.m. EST 

The call center will be closed December 25th to observe the Christmas holiday.

Box Office 

The HullabaLOU Box Office will be located at Gate 1 and will be open from 11:00 a.m. – 10:00 p.m. July 23-25, 2010.  The Box Office will sell any remaining tickets and, if available, also facilitate Will Call.  Guests who do not yet have a ticket to the music festival must park at an off-site parking location and either walk or take the shuttle to Gate 1.

 There is a $10 per ticket Box Office service charge applied to every ticket purchased at the Box Office. Methods of Payment: Visa®, American Express,  MasterCard®, Discover and cash are all acceptable forms of payment. 

Will Call 

Will Call will be located at Gate 1.  All guests picking up tickets at the Will Call window must show two forms of identification (photo ID and the credit card used to purchase the tickets) and their ticket confirmation number. Tickets or passes left by touring personnel usually arrive in the box office approximately one hour before the event start time. Tickets will be released only to the person whose name appears on the ticket envelope. 

Child Ticket Policy

Babies in arms (children up to two years of age) may enter free of charge.  All other children must have a ticket.

Ticket Terms and Conditions

This event is Rain or Shine. Ticket is for the Hullabalou Music Festival, not for a specific artist. Artists and schedule are subject to change without notice. Artist cancellation will not be grounds for a refund. No refunds/exchanges. Tickets lost or stolen cannot be replaced. This ticket is a revocable license for the time listed on the front.

CDE reserves the right to withhold the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules and attire policies of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by CDE.

Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or recording devices, which are expressly forbidden, and subject to confiscation. Expulsion forfeits this ticket and the ticket user waives all claims against CDE and its affiliates by reason of the same. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather.

The resale or attempted resale of the ticket for an amount higher than that appearing on the face of the ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of CDE. Ticket user grants to CDE, its designees and assignees permission to use photographs, films, video, sound recordings and any other  images of ticket user’s likeness for any legitimate purpose, including but not limited to any video display, transmission, recording or reproduction of the Hullabalou Music Festival and any promotion or advertisement therefore. No pets are allowed except service animals.